Khel Terms & Conditions: Your Rights & Responsibilities
Please read these Terms and Conditions carefully before using khel. Everything is clearly explained here — from opening an account to expected gaming conduct.
Why Should You Read These Terms?
By visiting the khel website, opening an account, or using any of our services, you automatically agree to these Terms and Conditions. Reading them is therefore not just a formality — it is in your own best interest.
Many people click "Agree" without reading the terms — and only later realise what they should have known. khel wants you to use our services with full knowledge and understanding. That's why we've written these terms in plain, straightforward English, keeping legal jargon to a minimum.
This page explains, step by step, account eligibility, user responsibilities, payment policy, prohibited activities, bonus terms, privacy, and responsible gaming.
If you have any questions, please get in touch with us directly: [email protected]
Important Notice
Using khel constitutes your full acceptance of these Terms & Conditions. If you do not agree with any of the terms, you are advised not to use the service.
Table of Contents
- Eligibility requirements & age restrictions
- Account registration & management
- Payments & Financial Transactions
- Bonuses & promotional offers
- Prohibited Activities
- Intellectual Property & Copyright
- Privacy & Data Protection
- Limitation of Liability
- Account Suspension & Closure
- Responsible Gaming Terms
- Policy on changes to Terms & Conditions
- Contact & Complaints
The Core Pillars of khel's Terms & Conditions
A brief overview of the core principles on which these Terms and Conditions are founded.
Eligibility transparency
Age, identity verification, and location requirements are clearly defined. It is stated directly who is and is not eligible to use khel.
Financial security
Our policies on deposit and withdrawal procedures, limits, and processing times are clearly defined. We are committed to ensuring the security of your funds.
Data Protection
It clearly specifies how your personal information is collected, stored, and used. The policy on sharing data with third parties is fully transparent.
Setting limits
Unacceptable behaviour is clearly defined. The consequences of fraud, maintaining multiple accounts, and other prohibited activities are explicitly stated.
Fairness of Bonus Terms
The terms of every offer and bonus are made clear upfront. Wagering Requirements, validity periods, and game restrictions are never hidden.
Update Transparency
Users are informed in advance whenever the terms are updated. The date and nature of any changes are always clearly indicated.
1. Eligibility & Age Requirements
Who Can Use khel?
The following eligibility requirements must be met in order to use khel's services. These conditions apply equally to all users — new or existing.
Age-Related Terms
Khel's services are available to individuals aged 18 and above only. Any attempt by a minor to open an account using a guardian's details is a clear violation of these terms and will result in immediate account closure.
Khel may request a national ID card, passport, or other government-issued document at any time for the purpose of age verification. Account functionality may be restricted until verification is complete.
Identity & Information Verification
All information provided at registration must be truthful, complete, and your own. Opening an account using another person's name, address, or identity is strictly prohibited. If an account is found to have been registered with false information, that account and its balance may be forfeited.
- You must be at least 18 years of age.
- You must provide your real name and accurate contact information.
- Each individual may operate one account only.
- Using a parent's identity is strictly prohibited.
- Any changes to your details must be reported to khel promptly.
Online gaming services are legally reserved for adults. Age verification is an important safety measure.
Accessing the service from a country or region where online gaming is prohibited by law is a violation of these Terms.
If the KYC (Know Your Customer) process is not completed, withdrawal functionality may be restricted.
Users who have activated Self-Exclusion will not be permitted to open a new account during that exclusion period.
2. Account Registration & Management
Registration Process
Opening an account with khel is quick and straightforward. However, all information provided during registration must be accurate. Submitting false or incorrect details can cause complications later on — particularly when making a withdrawal.
Registration typically requires your name, date of birth, email address, and contact details. This information must be your own — it cannot belong to another member of your household.
Password Security
You are responsible for the security of your own account. Use a strong password — combining uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone.
If you suspect unauthorised access to your account, change your password immediately and notify khel Support.
Multiple Accounts Policy
Each individual may operate only one account. Creating multiple accounts — whether in your own name or using someone else's — is a violation of these terms.
If multiple members of a household each wish to use khel separately, and each uses a distinct device and payment method, this may be possible — though it is advisable to contact support first to confirm.
Consequences of Duplicate Accounts
- All duplicate accounts will be closed immediately.
- Any bonuses and winnings earned from that account may be forfeited.
- The primary account may also be permanently banned.
- If the activity is clearly fraudulent in intent, khel reserves the right to pursue legal action.
Complete the Registration Form
Complete the registration form with accurate and complete information. All details, including your date of birth, must be correct.
Email Verification
After registration, a verification link will be sent to your email address. Click the link to confirm your email.
Identity verification (KYC)
A government-issued ID may be required before your first withdrawal. This is essential for security purposes.
Account Activation
Once verification is complete, your account will be fully activated and you will have access to all available services.
KYC — For Your Security
The Know Your Customer (KYC) process is not merely a formality — it is essential for protecting your account and funds. Without identity verification, no one else can make a withdrawal in your name. Complete your KYC promptly to avoid complications down the line.
3. Payments & Financial Transactions
Deposit policy
To deposit funds into your account, you may only use a payment method registered in your own name. Deposits made using a third party's card, bank account, or mobile number are strictly prohibited.
All deposited funds must come from a personal and legitimate source. Where the origin of funds is in doubt, khel reserves the right to investigate the transaction and report it to the relevant authorities if necessary.
Withdrawal Policy
Your account must be fully verified before a withdrawal can be processed. Withdrawals are generally subject to specified payment methods, amounts, and processing times. If any unusual activity is suspected, a withdrawal may be temporarily placed on hold.
- KYC verification must be completed before any withdrawal can be processed.
- Withdrawals are generally processed back to the same payment method used for the deposit.
- Withdrawals may be restricted if the bonus Wagering Requirement has not yet been met.
- Additional verification may be required for large withdrawals.
- Processing times may vary depending on the payment method.
| Subject | Deposit | Withdrawal | Special Terms |
|---|---|---|---|
| Identity Verification | Not Required (Initially) | Mandatory | Completing KYC Unlocks More Benefits |
| Third-party payments | Prohibited | Prohibited | Use your own name |
| Wagering Requirement | Not Applicable | Applies to Bonuses | Read the Bonus Terms Separately |
| Investigation Period | Usually Instant | Varies by method | Larger Amounts May Take Longer |
| Reasons for Rejection | Incomplete information | Unverified Account | Contact Support |
This information is based on general policy — specific limits and processing times are subject to change.
4. Bonuses & Promotional Offers
Terms for Claiming and Using Bonuses
Khel may offer various bonuses and promotional offers from time to time. Each offer carries its own specific terms, which are detailed alongside the offer itself. These general terms apply to all bonuses.
Wagering Requirement
Most bonuses require you to place a certain amount of bets before you can make a withdrawal — this is known as the Wagering Requirement. For example, a 30x Wagering Requirement means you must wager 30 times the bonus amount before a withdrawal becomes available.
Not all games contribute equally toward meeting wagering requirements — Slots typically contribute 100%, while Table Games may contribute less or nothing at all. The specific contribution rates are set out in the detailed terms of each offer.
Bonus validity period
Every bonus comes with a set expiry period — typically between 7 and 30 days. If the Wagering Requirement is not met within this period, the bonus expires and is automatically cancelled.
- Each bonus can only be used once.
- Any bet that exceeds the maximum bonus bet limit may be voided.
- Attempting to abuse bonuses for fraudulent purposes is grounds for account termination.
- Claiming the same bonus on more than one account is not permitted.
- Khel reserves the right to modify or withdraw any bonus offer at any time.
What to Know Before Claiming a Bonus
- What Is the Wagering Requirement — 30x, 40x, or Higher?
- Which games count towards Wagering, and which ones don't?
- How long does a bonus remain valid?
- What is the maximum bet limit?
- Is there a maximum win limit?
- Are bonus balance and cash balance kept separate?
- Which Payment Methods Are Not Eligible for a Bonus?
5. Prohibited Activities
What Is Not Allowed — Clear Guidelines
The following activities are strictly prohibited when using khel's services. These restrictions apply equally to all users, and any violation will result in immediate action.
Fraudulent activity
- Using software, bots, or automated systems to play games.
- Attempting to artificially influence the outcome of a game.
- Exploiting system vulnerabilities or bugs to gain an unfair advantage.
- Colluding with other users to manipulate game outcomes.
- Operating an account under a false identity.
Financial Irregularities
- Using funds derived from money laundering or illegal sources.
- Using third-party payment methods.
- Gaining an unfair advantage through chargebacks or payment disputes.
- Attempting to claim bonuses across multiple accounts.
- Filing a fraudulent withdrawal claim.
Harmful use of the platform
- Harassing, intimidating, or engaging in abusive behaviour towards other users.
- Attempting to win money unfairly by violating the rules of play.
- Exploiting technical vulnerabilities or limitations of the platform.
- Scraping or collecting data from the website through unauthorised means.
Warning on Consequences
Engaging in prohibited activities may result in immediate account closure, forfeiture of your balance, and legal action where necessary.
6. Intellectual Property & Copyright
All content published on the khel website — including text, images, logos, designs, graphics, and code — is the intellectual property of khel. Reproducing, redistributing, or using this content elsewhere without prior permission is strictly prohibited.
Users may read and download khel's content for personal, non-commercial use. Any commercial use, or republication on other websites or media, requires prior written permission.
Unauthorised use of khel's trademarks, logos, and brand name is prohibited by law. Operating any misleading domain, social media page, or marketing activity under a name similar to khel is strictly forbidden.
Content provided by third-party game suppliers is protected under their own intellectual property policies. For such content, the terms and conditions of the respective supplier apply.
7. Privacy & Data Protection
How Is Your Information Protected?
Full details of how your personal data is collected, stored, and used can be found on our separate Privacy Policy page. This section provides only a brief summary of the key points.
Khel never sells your data to third parties. Your information is used solely for service improvement, identity verification, legal compliance, and service-related communications.
Cookies & Tracking
Khel uses cookies to improve the user experience on the website. Cookies can be managed through your browser settings, though some features may not function correctly as a result.
Khel uses internationally recognised encryption technology to protect user data. Payment information is not stored directly on our servers — it is processed through a secure third-party payment processor.
8. Limitation of Liability
How Committed Is khel to Responsible Gaming?
Khel always strives to ensure service quality and reliability. However, there are circumstances in which service may be disrupted that are beyond khel's control — such as internet outages, server issues, or third-party technical failures.
In such cases, khel's maximum liability will not exceed the amount deposited during that session — unless the loss was directly caused by a fault on khel's part.
Liability for gaming losses
Khel is not liable for funds lost during gameplay — this is an inherent risk of gaming that users accept voluntarily. However, if a technical error affects the outcome of a game, khel will investigate and provide a resolution.
- As part of its social responsibility commitment, khel provides awareness information regarding gaming addiction and excessive spending.
- Khel is not liable for any damages arising from third-party websites or services.
- Khel shall not be held liable for service disruptions caused by natural disasters, war, or other circumstances beyond its control.
9. Account Suspension & Closure
When Is an Account Suspended?
Khel may temporarily suspend an account for any of the reasons listed below. During a suspension, gameplay and withdrawals will not be available.
- KYC verification is pending or incomplete.
- An investigation into unusual transactions is currently underway.
- At the user's own request (Self-Exclusion or a cooling-off period).
- Age verification is currently in progress.
- Technical issues or security concerns.
The reason for the suspension and an estimated duration will be communicated where possible. Contact support for a faster resolution.
When Is an Account Permanently Closed?
Khel reserves the right to permanently close an account in the event of a serious breach of these Terms and Conditions.
- Evidence of fraud or money laundering.
- Confirmed evidence of operating multiple accounts.
- Submitting false identity information or fraudulent documents.
- A history of repeated Terms and Conditions violations.
- Harassing other users or staff members.
Upon permanent closure, any cash balance is refunded in accordance with policy — however, funds earned through prohibited activities may be forfeited.
10. Responsible Gaming Terms
Responsible Gaming — Our Commitment and Your Responsibility
Creating a safe and healthy gaming environment is at the core of khel's responsibility. Responsible gaming is not just a rule — it is part of our values. As a user, you have a role to play too.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, Self-Exclusion is an effective step to take. Activating this option will suspend gaming on your account for a set period or permanently.
Any attempt to reactivate an account during a Self-Exclusion period will not be accepted. Cancellation before the set period ends is not possible.
Deposit & Bet Limits
Users can set their own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, while increasing it requires a waiting period — to prevent impulsive decisions.
- Contact support to activate Self-Exclusion.
- Deposit limits can be set from your account settings.
- With the Reality Check feature enabled, you will receive periodic reminders to take a break after a set amount of time.
- If you notice signs of gaming addiction, seek professional help promptly.
Responsible Gaming — 18+ Warning
Online gaming is intended solely as entertainment for adults. It should never be viewed as a regular source of income. Never bet more than you can afford to lose. For support in Bangladesh, contact: Kaan Pete Roi Helpline (01779-554391).
11. Terms Amendment Policy
Khel reserves the right to update or amend these Terms & Conditions at any time. When changes are made, the updated date will be displayed at the top of this page.
For significant changes, registered users will be notified in advance by email. Minor or editorial updates may not warrant a separate notification.
Continuing to use khel after updated Terms take effect will be considered your acceptance of the new Terms. If you do not agree with the revised Terms, you should stop using the service.
We recommend visiting this page regularly — especially before taking up a new offer or using a new service. Your browser may have cached an older version of these terms, so always read them directly from khel.ws.
12. Contact & Complaints
Contact channels
If you have any questions about these Terms & Conditions or wish to raise a complaint, please contact our support team.
Complaints procedure
If you have any issues or complaints, please follow the steps below.
- Contact our support team directly first — most issues are resolved right here.
- If the issue remains unresolved, please send a detailed description to us by email at: [email protected]
- We aim to provide an initial response within 7 business days of receiving your complaint.
- More complex matters may take additional time — you will be kept informed while the investigation is ongoing.
Including full details in your complaint helps us resolve it faster — please provide your account number, the date, the amount involved, and a description of what happened.
Frequently Asked Questions
Topics our readers most frequently ask about regarding khel's Terms & Conditions.
Related pages
Along with the Terms & Conditions, please also read through these pages.