Khel Privacy Policy: Your Data Is Safe With Us
Here you'll find a clear explanation of what data is collected when you use khel, how it is used, and what rights you have.
Why Does This Privacy Policy Matter?
When you use the khel website, create an account, or use any of our services, certain information is naturally exchanged. This privacy policy explains what data is collected, why it is collected, how long it is retained, and when it may be shared with others.
We believe transparency is the foundation of trust. That's why we've written this in plain, straightforward language rather than burying it in legal jargon — so every reader can understand it for themselves. Your data is never sold to third parties — this is our most fundamental commitment.
This policy applies to all pages, services, mobile versions, and any future applications under khel.ws. The date of the latest update will be shown at the top of this page, and you will be notified by email of any significant changes.
If you have any questions, please reach out to us directly: [email protected]
Scope of Application
This privacy policy applies solely to khel.ws and its associated pages. For third-party websites or services, please refer to their respective privacy policies.
Our 6 Core Privacy Principles
The principles by which khel manages your data.
Limited Collection
Only the information necessary to provide the service is collected. No unnecessary personal data is requested.
Purpose-Limited Use
Data is used only for the purpose for which it was collected. If it needs to be used for any other purpose, your consent will be obtained first.
Robust Protection
Data is stored using industry-standard SSL encryption and security technologies.
No Sale of Data
Your personal data is never sold — this is an unconditional promise.
Your Control
You have the right to view, correct, download, or delete your personal data.
Fixed Retention Period
Data is not held longer than necessary. Information is deleted after a set period or upon request.
1. What Information Is Collected?
What You Provide Directly
We collect information you provide directly when registering and using our services. This data is necessary to keep the platform running and to maintain security.
Registration Information
- Full name and date of birth.
- Email address and phone number.
- Mailing address (required for identity verification purposes).
- Password (stored in encrypted form and never visible in plain text).
Identity Verification Documents
- A copy of your National ID or passport (required for KYC).
- Bank statement or utility bill (for address verification).
- A selfie or live photo (for identity confirmation).
Support Contact
When you contact our support team by email or chat, a record of that conversation is kept. This helps us improve our service quality and resolve any disputes in the future.
Automatically Collected Data
Some data is collected automatically for technical reasons, even without you providing it directly. This information is generally used to improve service quality and security.
Device & Connection Information
- IP address (used to determine approximate location).
- Browser type and version.
- Operating system and device model.
- Screen resolution.
Behavioural Usage Data
- Time spent on each page.
- Which links you clicked.
- Session duration.
- Referral source (which site or search engine you came from).
Transaction & Gaming Data
- Deposit and withdrawal history.
- Gaming activity (which games you played, for how long, and how much you wagered).
- Records of bonus usage.
Full card numbers and bank account details are never stored on khel servers. All payments are processed through secure third-party gateways.
Only an approximate country or city is determined based on your IP address. Precise GPS location data is never collected.
Identity verification documents are kept for a legally required period and deleted in accordance with policy after the account is closed.
Support chat history is stored solely to improve service quality and is never analysed for advertising purposes.
2. How Is Your Data Used?
Legal Basis for Data Processing
Collected data is used only for the legitimate purposes listed below. khel never misuses your data and will not use it for any new purpose without your prior consent.
For Service Operation
- Account creation and management.
- Login security and identity verification.
- Payment processing and fraud prevention.
- Processing support tickets.
- Enforcing Responsible Gaming limits.
For Service Improvement
- User experience analysis and improvement.
- Identifying and diagnosing technical issues on the website.
- Analyzing user behavior to inform new feature development.
- Improving the mobile experience.
For Legal Compliance
- Compliance with anti-money laundering regulations.
- Responding to requests from government or regulatory authorities.
- Ensuring age verification.
- Maintaining records for legal dispute resolution.
To Get in Touch
- Important notifications related to your account.
- Security alerts and updates.
- Promotional communications (only with your consent).
- Responsible Gaming Reminder.
What Your Data Is Never Used For
Your data is never sold to advertisers, used to build personal profiles for differential pricing, or shared with third parties for marketing purposes without your consent.
3. Data Storage & Security
All personal data stored on khel is protected using internationally recognised security technology. Every connection between your browser and our servers is secured with SSL/TLS encryption.
Sensitive data stored on our servers — such as passwords and ID document details — is encrypted using strong hashing algorithms. Even our staff cannot view passwords directly.
Only staff who need data to perform their specific role can access it. Every access is logged and regularly audited.
However, no one can guarantee complete security on the internet. In the event of a security breach, we will notify affected users as quickly as possible and take all necessary action.
SSL/TLS Encryption
All communication between your browser and our servers is encrypted. You can confirm this by looking for the padlock icon (🔒) in your address bar.
Server-Side Encryption
Sensitive data stored in our databases is protected with separate encryption. Passwords are stored as hashes — the original password cannot be read.
Access Control
Access to your data is strictly limited. Internal security is maintained through careful staff selection, ongoing training, and regular audits.
Regular Security Audits
Regular security audits, including Penetration Testing, are conducted to identify and address system vulnerabilities.
4. Data Sharing Policy
When and with Whom May Data Be Shared?
Your data is never sold — this is an absolute commitment. However, limited information may be shared with third parties in the situations below, solely to keep our services running and meet legal obligations.
Service Providers
Trusted third-party services are used for payment processing, sending emails, and identity verification. These providers receive only the data needed for their specific function and are not permitted to use it for any other purpose.
Legal Authorities
Providing information in response to a court order, a lawful request from a law enforcement agency, or a money laundering investigation is a legal obligation. In such cases, we disclose only what is legally required.
Fraud Prevention Measures
Limited data may be shared with specialist agencies for fraud detection and anti-money laundering purposes. This data is used solely for security purposes.
Business Transfer
In the event of a future business change — such as a merger or acquisition — data may be transferred. In such cases, the new operator will be required to uphold the same privacy standards.
| Type of Third Party | What Information Is Shared | Purpose | Your Control |
|---|---|---|---|
| Payment Gateway | Transaction details, name | Payment Processing | Applicable to Use of Services |
| KYC Provider | Identity Documents | Age & Identity Verification | Mandatory Processing |
| Analytics Services | Anonymous Usage Data | Service Improvement | Cookies Can Be Disabled |
| Law Enforcement | As Directed | Legal Obligations | Cannot Be Controlled |
| Advertisers | Never | Not Applicable | Fully Secure |
5. Cookies & Tracking Technologies
What Are Cookies and Why Does khel Use Them?
Cookies are small text files that a website stores in your browser. They remember who you are, save your preferences, and restore your session on your next visit — so the site recognises you without requiring you to log in every time.
Essential Cookies (Mandatory)
Without these Cookies, the website cannot function properly. They handle essential tasks such as maintaining your login session, security verification, and language preferences. Disabling them will prevent you from using the site.
Functional Cookies (Optional)
To remember your preferences and settings — such as your chosen theme or language. The site will still work if these are disabled, but you will need to reconfigure your settings each time.
Analytics Cookies (Optional)
To understand how the website is used. Information such as which pages are visited most and where issues occur is collected anonymously and used to improve the service. No personally identifiable information is included.
How to Manage Cookies
You can manage Cookies through your browser settings. In Chrome: Settings → Privacy and Security → Cookies. In Firefox: Options → Privacy & Security. In Safari: Preferences → Privacy.
Useful Information About Cookies
- Session Cookies: deleted when the browser is closed.
- Persistent Cookies: remain active for a defined period.
- Third-party Cookies: used by Analytics services.
- Cookies never contain passwords or card numbers.
- Session Cookies are limited when using Incognito Mode.
- Disabling all Cookies may cause login issues.
- The same policy applies to Mobile Browser users.
Local Storage
In addition to Cookies, Browser Local Storage may also be used. It functions similarly to Cookies and can be managed in the same way.
You Are in Control of Your Own Data
Khel believes your data belongs to you — we are simply its custodian. You have the right to view, correct, or request deletion of your data at any time. Email us at [email protected] and we'll respond as soon as possible.
6. Your Rights
You have the following rights regarding your personal data. To exercise these rights, please contact us at [email protected].
Right to Access Your Data
You may request access to the personal data we hold about you. A response will be provided within 30 days.
Right to Rectification
If your data is inaccurate or incomplete, you may request a correction. In most cases, changes can also be made directly through your account settings.
Right to Erasure
You may request to close your account or have specific data deleted. Some information may need to be retained due to legal obligations.
Right to Data Portability
You may request a copy of your personal data in a machine-readable format.
Right to Restrict Processing
You may request that the processing of your data be temporarily or permanently restricted — for example, to stop marketing emails.
Right to Object
You may object to the use of your data for specific purposes. In particular, you can withdraw consent for marketing communications at any time.
7. Data Retention Period
How Long Is Data Retained?
Retaining data longer than necessary goes against our policy. Different types of data have different defined retention periods.
Active Account Data
Necessary data is retained for as long as your account remains active. Once an account becomes inactive, unnecessary data is deleted progressively.
Closed Account Data
After an account is closed, transaction records are retained for a legally required period (typically 5–7 years) and then permanently deleted.
KYC Documents
Identity verification documents are retained for a legally required period and securely destroyed upon expiry.
Support Contact
Support tickets and chat logs are generally retained for 2–3 years. Older tickets are reviewed periodically and deleted accordingly.
Legal Exceptions
In cases of fraud, legal disputes, or government investigations, data may need to be retained beyond the standard period — this is a legal obligation.
8. Protection of Minors
Protection of Data Belonging to Minors
Khel's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal data from minors. Age verification is carried out during registration, and anyone under 18 will not be accepted.
If a parent or guardian believes their child has registered by mistake, please contact [email protected] immediately. The account will be closed and any collected data will be deleted.
Parents and guardians are advised to keep their ID and payment details secure so that underage family members cannot access them. Browser passwords and Parental Controls should be used on shared family devices.
9. Third-Party Services & Links
Any third-party website or service links found on khel.ws are governed by their own separate privacy policies. khel is not responsible for the data you share with those sites — that responsibility lies with them.
Game Providers — such as software companies behind slots or Live Casino titles — may use their own Analytics. Their privacy policies apply separately and should be reviewed independently. They do not receive directly identifiable information like your name or email; they only receive session data.
Payment gateway providers process financial transactions and maintain their own PCI DSS compliance and privacy policies. khel selects these providers only after verifying their credibility.
Using Social Media plugins or share buttons may allow that social media platform to track your activity — this falls under that platform's own privacy policy.
10. Policy Changes
How Will You Be Notified of Changes?
This privacy policy may be updated to reflect changes in technology, law, or our services. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
In the Case of Significant Changes
If significant changes are made to how your data is used, registered users will be notified by email in advance. Sufficient notice will be given before any changes take effect so users can make an informed decision.
For Minor Changes
Minor language corrections or small clarifications may be made without a separate notice. We therefore recommend reviewing this page periodically.
Continued use of khel after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may close your account and request deletion of your data.
11. Contact — Privacy Enquiries
How to Submit a Privacy Request
To view, correct, delete, or submit any privacy-related request, please follow the instructions below.
Send an Email
Email [email protected] with the subject line "Privacy Request".
Identity Verification
To verify your identity, please send your request from your registered email address, or additional verification may be required.
Receiving a Response
We aim to respond within 30 days. Complex requests may require additional time.
Support Contact
What to Include in Your Request
Your account number or registered email, the type of request (view / edit / delete) and a detailed description.
Frequently Asked Questions
Two things about using khel that many users want to know.
Responsible Gaming — Always Keep This in Mind
Online gaming is entertainment for adults only — not a guaranteed source of income. Never wager more than your budget allows.
If you need help: Kaan Pete Roi Helpline (01779-554391).
Related Pages
Alongside our Privacy Policy, please also review these pages.